Comparability of satisfaction levels of patients in the services of the Instituto Nacional Materno Perinatal using multivariate analysis

Olga Lidia Solano DÁVILA^[1]

Doris Gómez TICERÁN¹

Felix Bartolo GOTARATE¹

Orlando Giraldo LAGUNA¹

Alfredo Salinas MORENO¹

§ ABSTRAC: In the present work, we present a comparison of levels of satisfaction in the service of Intensive and Intermediate Care and service of set accommodation of the patients of the Instituto Nacional Materno Perinatal (INMP) of Lima using theory of multivariate inference statistical (Johnson and Wichern, 1992). We use the data generated at work Solano, O. et al. (2007a), which analyzed levels of satisfaction in services of Intensive and Intermediate Care of the patients of the Instituto Nacional Materno Perinatal (INMP); and other work Solano, O. et al (2007b) where we studied levels of satisfaction in service of Set Accommodation of the INMP. The sample size were 60 patients attending the service of Intensive and Intermediate Care and 55 patients of the service of Set Accommodation (Solano et al 2006). We made a questionary for each service and we consider questions with respect to the medical doctor, non medical personal and the infrastructure of the INMP.

§ KEYWORDS: Multivariate analysis; test hypotheses; T² de Hotelling; level of satisfaction of the patients in health services.

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[1] Departamento de Estadística, Universidad Nacional Mayor de san Marcos, Av. Venezuela, Lima, Perú. E‑mail: osolanod@unmsm.edu.pe / dgomezt@unmsm.edu.pe / fbartolog@unmsm.edu.pe / ogiraldol@unmsm.edu.pe /  asalinasm@unmsm.edu.pe